Guest Relations officer
Serves as the voice of the customer. This role emphasizes the welcoming of customers in any front office, an important role that every company has to take care of.
It also deals with receiving and resolving of complaints, compliments, service referrals and request and entry of feedback information in the company feedback system. Answers or directs inquiries to appropriate personnel while ensuring the satisfaction of providers and customers through positive interactions. Provides information related to overall questions. Partners with all departments in the company to embrace and encourage customer satisfaction.
We believe that the best care for the customers starts with the best care for employees. And in our school we train our students to gain experience in customer service and guest relations. Other aspects of our program: Positive outlook, high energy with passion for excellence. Exceptional multi-tasking skills, high volume productivity, detail oriented.
Our students at our Receptionist School are prepared to work as excellent Guest Relations officers.